At Parts Group International, we strive to provide our customers with the highest quality products and service. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your peace of mind.
Eligibility for Refunds and Returns
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order to arrange for a return or replacement.
Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us within 7 days of receiving your order to arrange for a return or replacement.
Change of Mind: If you change your mind about a purchase, you may return the unused and undamaged product within 30 days of receipt for a refund. Please note that return shipping costs will be the responsibility of the customer.
How to Initiate a Return
To initiate a return, please contact our customer service team at [insert contact information] with your order number and reason for return. Our team will provide you with further instructions on how to return the product.
Refund Process
Damaged or Defective Products: If your return is approved, we will issue a full refund to your original payment method or provide a replacement product, whichever you prefer.
Incorrect or Incomplete Orders: If your return is approved, we will issue a full refund to your original payment method or send the correct or missing items, whichever you prefer.
Change of Mind: If your return is approved, we will issue a refund for the cost of the product(s) only. Return shipping costs will not be refunded.
Conditions for Returns
Products must be returned in their original packaging, unused, and undamaged.
Returns must be initiated within the specified timeframes outlined above.
Proof of purchase is required for all returns.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact us at partsgroupint@gmail.com. Our customer service team is here to assist you and ensure your satisfaction with your purchase.
Thank you for shopping with Parts Group International. We appreciate your business and are committed to providing you with a positive shopping experience.
